Brand Technology Manager – CH&CO

Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives.

Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary technology advisor for assigned brands. Ensure front-of-house technologies deliver a seamless customer experience. Support client meetings, reviews and presentations. Work closely with the retention team to ensure Compass remains competitive and delivers market-leading technology solutions. Market Leadership Monitor market trends and emerging hospitality technologies. Evaluate and recommend technology partners and suppliers. Maintain awareness of developments across EPOS, mobile ordering, kiosks, loyalty, digital signage, AI solutions and customer engagement technologies. Support bids, tenders and growth opportunities through technology consultation and presentations. Champion data-driven technology decisions aligned to business objectives.

Preferred Employer Act as a positive ambassador for the D&T function and Compass Group. Support knowledge sharing and collaboration across teams. Work closely with operational teams to increase technology awareness and adoption. Foster a culture of innovation and continuous improvement. Operational Excellence Lead technology projects and deployments across assigned brands. Support transformation programmes and operational change initiatives. Work with Security, PCI, Infrastructure, Networking and Deployment teams to ensure standards are maintained. Ensure technologies integrate effectively with client or Compass-managed networks. Support rollout and optimisation of EPOS, Apps, Kiosks and digital customer journeys. Utilise data and reporting to drive continuous business improvement. Support vendors and suppliers through governance and performance management processes. Use project and task management tools, including Monday.com, to manage initiatives and priorities. Health & Safety Comply with Compass Group Health & Safety policies and procedures at all times. • Ensure safe working practices during site visits and deployments. Report hazards, incidents and risks promptly. Support colleagues and suppliers in maintaining safe working environments. Follow all client site safety requirements during installations and project activities.

Knowledge Understanding of front-of-house technology ecosystems. Knowledge of network fundamentals and connectivity requirements. Understanding of data security and PCI compliance principles. Strong appreciation of customer experience and operational workflows. Skills Excellent communication and presentation skills. Strong stakeholder management skills. Commercial awareness. Problem-solving and analytical thinking. Ability to manage multiple priorities and projects. Strong influencing and relationship-building skills.